SIA Safety Steward

RESPONSIBILTIES

• Consistently uphold the highest standards of customer service and safety
• Assist in directing customers to their seats, checking customer’s tickets, and ensure aisles and walkways are clear to prevent overcrowding.
• Carry out thorough searches in accordance with SIA regulations.
• Manage any conflict or disturbances diplomatically and use de-escalation techniques to prevent situations from escalating.
• Help manage the flow of customers at entry and exit points, particularly at the start and end of an event
• Handle customer inquiries and concerns in a courteous and professional manner
• Ensure compliance with venue rules and regulations, including no-smoking areas and no-entry zones
• Regularly patrol designated sections of the venue to identify and address any safety hazards or potential issues
• Report incidents promptly to supervisors and security team, and write incident reports as necessary
• Work with other stewards, security team, and relevant staff to address safety concerns promptly
• Attend training sessions and briefings to stay updated on safety procedures, and any changes in venue policies

BEHAVIOURS

• You are able to work independently or as a team, coordinating with other security staff and venue management.
• You are able to remain calm and adapt when working in high-pressure situations.
• You have a strong sense of responsibility and integrity, and you conduct yourself professionally at all times.
• You are able to communicate effectively, both verbally and in writing, with other security staff, clients and their customers.

REQUIREMENTS

• A valid SIA Door Supervisor License
• Level 2 Certificate in Spectator Safety – this can be provided for the right candidate

Interviews will be held via video call, with slots available throughout the working day and early/late slots available. If you would prefer an in-person interview for any reason, please let us know by contacting recruitment@safecrowds.co.uk

Please note: pre-employment screening and vetting is carried out for every SAFECROWDS applicant.