COMPANY

SAFECROWDS Limited

DEPARTMENT

Operations

POSITION

Head Door Supervisor

SALARY

£15.00 – £20.00 per hour, inclusive of holiday

RESPONSIBILTIES

  • Lead and manage a team of experienced door staff and ensure that they consistently uphold the highest standards of customer service and safety.
  • Collaborate with your team and the client to ensure compliance with licensing regulations and venue-specific policies.
  • Monitor and maintain a safe and secure environment for customers, staff, and property.
  • Ensure that your team conduct all of their duties diligently and in accordance with relevant SIA regulations.
  • Maintain constant vigilance to identify potential threats, unauthorised entry, or suspicious behaviour, and take the necessary actions to address them.
  • Handle customer inquiries and concerns in a courteous and professional manner
  • Prevent and manage conflicts or disturbances effectively, ensuring a calm and safe atmosphere.
  • Report incidents and write detailed incident reports as required; including carrying out further investigations where reports are missing information or detail.
  • Support with recruiting door staff and stewards; including scheduling and holding interviews.
  • Act as the bridge between Head Office, the client and the team to ensure all information is cascaded effectively.
  • Managing any conduct issues that arise within the team during the shift in a direct and fair way, linking in with the Operations Manager or HR team as required.
  • Developing your team through open, honest conversations, and conduct employee appraisals.

BEHAVIOURS

  • You are able to communicate effectively, both verbally and in writing, with your team, clients and the authorities.
  • You have experience of managing a team of at least 5 people.
  • You can demonstrate your security expertise through your operational excellence and industry know-how.
  • You are able to remain calm and adapt when working in high-pressure situations.
  • You have a strong sense of responsibility and accountability.

REQUIREMENTS

  • A valid SIA Door Supervisor License

Interviews will be held via video call, with slots available throughout the working day and early/late slots available. If you would prefer an in-person interview for any reason, please let us know by contacting recruitment@safecrowds.co.uk

Please note: pre-employment screening and vetting is carried out for every SAFECROWDS applicant.