SIA Licensed Events Coordinator

RESPONSIBILTIES

• Act as a point of contact for both our team and clients; addressing their concerns, assisting with queries, and providing feedback on each event.
• Represent the company at events across London and surrounding areas, with a focus on building and maintaining strong relationships with our clients, and overseeing team performance.
• Support with team schedules and events logistics to ensure that we are set for success.
• Supervise security and stewarding teams; this will involve conducting regular team observations and provide constructive feedback to both the team and the Head of Operations.
• Complete and submit shift reports at the end of each event; this will be presented back to the Operations team.
• Manage the checking in and checking out of all SAFECROWDS staff; registering attendance on the schedule, accurately reporting numbers to the event organiser, issuing all event information to the team.
• Ensure operational excellence through preparing our team for a successful shift; ensuring unform standards are adhered to, checking licenses and badges, giving out handbooks and report pads as required.
• Collaborate with event supervisors and staff to ensure client needs are met and issues are resolved efficiently.
• Resolve any staff queries before and during the event.
• Ensure that your team conduct their all of their duties diligently and in accordance with relevant guidelines.

BEHAVIOURS

• You are able to communicate effectively, both verbally and in writing, with your team and clients.
• You have some leadership experience; this may be in a supervisory or management role.
• You have a strong sense of responsibility and integrity, and you conduct yourself professionally at all times.
• You have the ability to think on your feet and react to situations before they escalate.

REQUIREMENTS

• Frontline SIA license.
• Basic DBS check.
• Full UK Driving license (own vehicle preferred, but not essential).
• Proficient IT skills – Excel, Word, Outlook, PowerPoint – full training will be given on company-specific apps.
• Experience working within stadiums and events is advantageous but not essential; full training will be given to the successful candidate.

Please note: pre-employment screening and vetting is carried out for every SAFECROWDS applicant.