Deputy Head Door Supervisor

RESPONSIBILTIES

• Help to manage a team of experienced door staff and ensure that they consistently uphold the highest standards of customer service and safety.
• Support effective communication between the company, the client and the team to ensure all information is cascaded effectively
• Collaborate with your team and the client to ensure compliance with licensing regulations and venue-specific policies.
• Monitor and maintain a safe and secure environment for customers, staff, and property.
• Ensure that your team conduct all of their duties diligently and in accordance with relevant SIA regulations.
• Maintain constant vigilance to identify potential threats, unauthorised entry, or suspicious behaviour, and take the necessary actions to address them.
• Handle customer inquiries and concerns in a courteous and professional manner
• Prevent and manage conflicts or disturbances effectively, ensuring a calm and safe atmosphere.
• Report incidents and write detailed incident reports as required.
• Support with any conduct issues that arise within the team during the shift in a direct and fair way.
• Developing your team through open, honest conversations.

BEHAVIOURS

• You are able to communicate effectively, both verbally and in writing, with your team, clients and the authorities.
• You can demonstrate your security expertise through your operational excellence and industry know-how.
• You are able to remain calm and adapt when working in high-pressure situations.
• You have a strong sense of responsibility and accountability.
• You are keen to learn and develop your skills in the security sector, and actively seek development opportunities.

REQUIREMENTS

• A valid SIA Door Supervisor License

Interviews will be held via video call, with slots available throughout the working day and early/late slots available. If you would prefer an in-person interview for any reason, please let us know by contacting recruitment@safecrowds.co.uk

Please note: pre-employment screening and vetting is carried out for every SAFECROWDS applicant.